Customer Support Specialist - Vivid Games
Vivid Games
EN

Customer Support Specialist

Tasks

  • Communicating with player through various channels (Discord, Facebook, Google & Apple store comments, e-mails) and responding to their inquiries in a timely and accurate way,
  • Identifying player needs and helping them access all features of the games,
  • Gathering player feedback and reporting it to supervisor.

Skills

  • Great English (C1),
  • Positive, empathetic, and professional attitude toward players at all times,
  • Love and/or interest in gaming,
  • Nice to have:
    • Experience with Zendesk, Google Console and App Store features,
    • Experience as Quality Assurance Tester for mobile apps,
    • Previous experience in community management and / or customer support (professionally or as a hobby),
    • Knowledge of social media and CMS.

What are we offering?

  • Opportunity to grow professional development in the team of experienced professionals,
  • Total flexibilty on working on-site (offices in Bydgoszcz, Warsaw, Bielsko-Biała) and remotely, as well as planning your daily work cycle,
  • Being a part of small, independent team with as little beaurocracy and as much transparency as it’s possible,
  • Competitive stable salary adequate to experience,
  • Other cool stuff that supports physical, emotional and intellectual well-being like sports pay-off, private medical care, drinks and fresh fruits and a virtual library at your disposal.
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