Customer Support Specialist - Vivid Games
Vivid Games

Customer Support Specialist


  • Communicating with player through various channels (Discord, Facebook, Google & Apple store comments, e-mails) and responding to their inquiries in a timely and accurate way,
  • Identifying player needs and helping them access all features of the games,
  • Gathering player feedback and reporting it to supervisor.


  • Great English (C1),
  • Positive, empathetic, and professional attitude toward players at all times,
  • Love and/or interest in gaming,
  • Strong pluse:
    • Experience with Zendesk, Google Console and App Store features,
    • Experience as Quality Assurance Tester for mobile apps,
    • Previous experience in community management and / or customer support (professionally or as a hobby),
    • Knowledge of social media and CMS.




What are we offering?

  • Opportunity for creative cooperation in the team of experienced professionals,
  • Total flexibilty on working on-site (offices in Bydgoszcz, Warsaw, Bielsko-Biała) and remotely, as well as planning your daily work cycle,
  • Being a part of small, independent team with as little beaurocracy and as much transparency as it’s possible,
  • Competitive salary adequate to experience,
  • Other cool stuff that supports physical, emotional and intellectual well-being like sports pay-off, private medical care, drinks and fresh fruits and a virtual library at your disposal.
Apply for the position

Join your Dream Team!

Drag and drop to add

Oh no, this file extension is not OK! We accept PDF and DOC files only.
Choose a file from the hard disk or just drag and drop here
File added!